To allow our patients to access care in the safest and most convenient manner possible, we are now offeringlive online virtual consultations (also known as telemedicine).
Virtual Consultations can be used to reach our team via video calls, direct chat and photo uploads
To talk to our staff, there will be no charge. If you require to be “seen” by a doctor, they will set up a “virtual consultation” with one of our optometrists.
To access our Doctors of Optometry, there will be a charge of up to $45.00 per consultation. There is currently no Alberta Health coverage for telemedical optometry services. Not all urgent eye care matters can be managed via telemedicine, and following your consultation, you may be asked to book an in-person appointment to be evaluated more thoroughly. In-person office consultations are covered by Alberta Health in most cases.
Your online consultation is safe, and protects your privacy using encryption technology for any personal information or images that may be shared between you and the doctor on the platform. You will be asked questions about the nature of your symptoms as well as your health history if relevant, including any medications you are taking so please have this information handy before you initiate the consultation. Following your online consultation, you will be given specific instructions to treat or manage your condition or an in-person visit will be arranged should this be deemed to be necessary.
CLICK HERE to initiate a virtual consultation. Please be prepared to wait a few minutes in case our team member is not immediately available.
Virtual Consultations services are available with Vivid Eye Care optometrists during our clinic hours of 9:00 am and 5:30 pm, Monday through Saturday.